Refund policy
Our Return Policy
Thank you so much for shopping with us! Because every single item on our website is custom-printed just for you when you order it, we do not keep a warehouse of inventory. Because of this unique process, we have a specific policy for returns and exchanges.
Damaged or Wrong Items (We’ve Got You Covered!)
If your order arrives damaged, has a manufacturing defect, or if we accidentally sent you the wrong item or size, we will happily fix it at zero cost to you.
What to do:
- Take a quick, clear photo of the damaged item or the printing mistake.
- Email the photo to us at [Insert Your Business Email Here] within 30 days of receiving your package.
- Let us know if you would prefer a free replacement shipped to you, or a full refund.
Note: You do not need to ship the damaged item back to us!
Changes of Mind or Wrong Size Ordered
Because every item is made to order specifically for you, we cannot offer refunds, returns, or exchanges if you:
- Changed your mind about the purchase.
- Ordered the incorrect size or color.
- Entered the wrong shipping address at checkout.
Please double-check our size charts listed on each product page before placing your order to ensure the perfect fit!
Have Questions?
We are a small business and we want you to love your purchase. If you have any questions or concerns about your order, please reach out to us at penczartstudio@edaheadinc.org and our friendly team will be happy to help you.